IT Support Portal

Step 1: Clear a jam from the outside of the printer

Clear a paper jam from an external input tray, output tray, or automatic document feeder (ADF).

1. Remove jammed paper from the following areas.

   • Input and output  paper trays

     Look inside areas where the paper enters and exits the printer, and then  remove any jammed paper.

     

   • ADF

     Open the ADF cover, and then remove any jammed paper.

     

2. Try to print. If the issue persists, continue to the next step.

Step 2: Clear a jam from the inside of the printer

Paper jams can occur inside the printer. Use a flashlight to check each area for torn paper or other debris.

1. Turn off the printer.

2. Disconnect the power cord and any other cable.

                                    warning: You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.

3. Remove jammed paper from the following areas.

   • Ink or toner cartridge access area

     Open the access door, move the carriage if necessary, and then remove any jammed paper. On some Laserjet printers, you might need to remove the toner cartridge and/or imaging drum to access the paper jam.

     

   • Under the paper path cover

     If your printer has a paper path cover behind the carriage, remove the cover, and then  remove any jammed paper.

     

   • Input tray

     Pull out the input tray, and then  remove any jammed paper.

     

   • Bottom cleanout door

     If your printer has a bottom cleanout door, carefully lift the printer and look under it, and then  remove any jammed paper from the bottom cleanout.

     

   • Rear access door

     Remove the paper path cover if necessary.

     

4. Replace any parts that were removed, and close any open doors.

5. Reconnect the power cord, and other cables that were disconnected.

6. Turn on the printer.