The following are the top reasons why paper jams occur:
- unsupported paper/media is used.
- incorrect paper settings in the tray and/or the print driver.
- paper loaded incorrectly and/or paper edge guides not adjusted properly in the tray.
- humidity and/or paper condition and storage.
To resolve the error that appears on the control panel, clear all paper from inside the printer.
CAUTION: Some areas of the printer are hot. Take care when removing paper from the printer.
- Open the front cover.
- Pull the toner cartridge out.
- Remove the jammed paper by gently pulling it straight out.
- Re-install the toner cartridge by inserting it slowly into the printer.
- Close the printer cover. Printing automatically resumes.